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Frequently Asked Questions
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We are regularly being asked about all aspects of using a X-Ray security screening machine, from what it is used for to general safety advice. Here is a summary of some of the most common queries. Should you have any other questions not covered here, please do not hesitate to contact us.

General Information

Individual product brochures are available for all of our equipment. Should you require a brochure, please navigate to the specific product on our website and click on the brochure link available on the product page. Fill out the information required and a link will be emailed to you where you can download the brochure in question.

We have developed a platform called the “Document Management Portal” where all these documents are stored. To get to the login page, you can follow the link located within the support menu at the top. However, access to this platform are restricted, and only registered clients which have been issued with an access code can log onto the platform.

Health & Safety

Metal detectors have to comply with international standards and are completely safe for life support systems, electronic devices, pace makers and pregnant women.

The x-ray systems we provide for security screening emit significantly less radiation than a medical x-ray. They are completely safe for operators and the public at large. All machines comply with the current international safety standards.

Metal Detectors

Metal detectors have to comply with international standards and are completely safe for life support systems, electronic devices, pace makers and pregnant women.

This depends upon usage of the equipment and how well it is maintained. As with a motorcar, if one doesn’t service it regularly then more things are likely to go wrong. Some x-ray machines and metal detectors, with over 15 years operation, are still fully functional in the field.

Ordering & Installation

Yes. Some of our equipment requires to be installed by an accredited engineer? These cost will be listed separately on the quotation where required.

We mainly work with Sub-Saharan countries but can also ship globally. We work closely with the client to ensure the equipment are delivered on time and to the correct destination.

Service & Maintenance

Yes, depending upon the usage. For unit working continuously for long periods of time, we would recommend maintenance intervals every three months, whereas units working for shorter periods, we would recommend maintenance intervals every six months. However, the Department of Health Regulations determine a quarterly radiation check as a standard. We therefore combine the maintenance intervals to fall in line with the Department of Health’s regulations.

There are standard and customised packages available to meet individual client needs. We believe that every customer is different and have different requirements, and are treated as such.

Training

There are two essential areas. The most important is operator familiarisation. We provide this at the time of installation. We train the operators on how to use the x-ray machine, which buttons perform which functions and all of the safety checks and basic technical training in the event that the machine ceases to function correctly. Secondly, is image recognition and this is outsourced to specialist companies that we recommend to our customers.

X-Ray Scanners

X-ray machines must comply with international standards. Extensive testing has been done exposing cell phones and computers to x-rays over substantial periods, testing has concluded that x-rays do not damage these devices. Additional testing also revealed x-ray screening has no visible effect on still camera film.

The most important aspects to consider when choosing an x-ray system include tunnel size, generator output software capability, and imaging features. If there are any uncertainties, please get in contact and we will gladly assist with recommendations.

The x-ray systems we provide for security screening emit significantly less radiation than a medical x-ray. They are completely safe for operators and the public at large. All machines comply with the current international safety standards.

The standard image archiving built into the screening machines can normally store at least 30 days of images based upon an x-ray machine working 24 hours a day 7 days a week. The first image is then replaced with the latest image and so you have a rolling 30-day archive. Additional memory can be provided to the customer with storage for as many images and for whatever period they require.

Yes, depending upon the usage. For unit working continuously for long periods of time, we would recommend maintenance intervals every three months, whereas units working for shorter periods, we would recommend maintenance intervals every six months. However, the Department of Health Regulations determine a quarterly radiation check as a standard. We therefore combine the maintenance intervals to fall in line with the Department of Health’s regulations.

We recommend answering the following questions before installing your x-ray system:
• Is there space to accommodate the machine?
• Is there a fork lift or other means of moving the machine into its place of installation?
• Is there sufficient power / electricity for the machine?
• Are entrances and doorways large enough to enable the machine to pass through?

Our range of x-ray systems include industry-leading features and cutting-edge technology that optimize threat identification and inspection throughput.

A key issue we stress to our customers to consider when buying a security x-ray machine is the power supply availability. It is imperative that the power going to the machine is stable / regulated and that when the power trips or goes off that there is a back-up (ups) to shut the machine down properly. Many of our call-outs and spare part replacements are power related. The most expensive part is the generator tank, this is the nucleus of the machine and can cost upwards of $10,000 to replace. Other common failures that are normally power related is the computer. To replace this can cost around $5,000.

This depends upon usage of the equipment and how well it is maintained. As with a motorcar, if one doesn’t service it regularly then more things are likely to go wrong. Some x-ray machines and metal detectors, with over 15 years operation, are still fully functional in the field.

The x-ray generator is the prime component of every x-ray scanner. Generators produce x-rays that penetrate objects and allow their contents to be inspected.

There are two essential areas. The most important is operator familiarisation. We provide this at the time of installation. We train the operators on how to use the x-ray machine, which buttons perform which functions and all of the safety checks and basic technical training in the event that the machine ceases to function correctly. Secondly, is image recognition and this is outsourced to specialist companies that we recommend to our customers.